Payment Policy

1. Accepted Payment Methods

We accept secure online payments through the following methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay / Google Pay (if available at checkout)

All payments must be completed at the time of purchase. We do not accept cash on delivery or offline payments.

2. Billing Terms

Full Payment Required

Orders are processed only after full payment has been successfully authorized and confirmed.

Billing Information Accuracy

To ensure smooth payment processing, you are responsible for entering accurate billing details, including:

  • Full name
  • Billing address
  • Valid payment method
  • Correct card information

If billing information does not match your payment provider’s records, the transaction may be declined.

3. Currency & Pricing

  • All prices are listed in United States Dollars (USD).
  • If you are purchasing from outside the U.S., your bank may apply exchange rate adjustments or international transaction fees.
  • Delqra does not control or collect currency conversion fees charged by your financial institution.

Prices are subject to change without notice, but confirmed orders will not be affected.

4. Sales Tax

Sales tax is applied where required under U.S. state and local regulations. The final tax amount is calculated at checkout based on your shipping address.

5. Payment Authorization & Verification

When you place an order, your payment method may be authorized immediately.

In certain cases, we may:

  • Review orders for security purposes
  • Request additional verification
  • Cancel orders flagged for suspected fraud or unauthorized activity

These steps help protect both our customers and our business.

6. Order Confirmation

After successful payment, you will receive an order confirmation email with your purchase details.

If you do not receive a confirmation email within a reasonable time, please check your spam/junk folder or contact our support team.

Orders are only considered confirmed once payment has been successfully processed.

7. Failed or Declined Payments

If your payment is declined, please:

  • Double-check your billing address and card details
  • Ensure sufficient funds are available
  • Contact your bank or payment provider if the issue continues

Delqra is not responsible for payment declines caused by banks or payment gateway interruptions.

8. Chargebacks & Payment Disputes

If you experience an issue with your order, we encourage you to contact us first so we can resolve the matter quickly.

If a chargeback is opened, we may submit relevant transaction and delivery documentation to the payment provider as part of the dispute process.

9. Secure Payments

All transactions are processed through encrypted and PCI-compliant payment providers.

Delqra does not store full credit card information on our servers.

10. Contact Us

For any billing or payment-related questions, please contact us:

  • Email Support (24/7): hello@delqra.com

  • Phone Support: Monday–Friday, 9:00 AM – 6:00 PM (EST)

  • Phone: +1 8648601930

  • Address: 190 Jordan Creek Rd, Inman SC 29349, United States