FAQ

1. About Delqra

Q: What is Delqra?
A: Delqra is a U.S.-based men’s apparel store focused on one essential product: a comfortable and durable long sleeve tee designed for everyday wear. Our goal is to provide consistent quality, clear policies, and a smooth shopping experience for our customers.

Q: Where are your products made?
A: Our products are manufactured using premium fabrics and strict quality control standards to ensure long-lasting comfort and durability. Production may take place in different facilities depending on the product type.

2. Orders & Payments

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All payments are securely processed at checkout.

Q: Can I cancel my order?
A: Yes. Orders can be canceled within 12 hours of purchase, as long as the order has not yet been processed or shipped. If the order has already shipped, you may request a return under our return policy.

3. Shipping

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders within the United States.

Q: How long does delivery take?
A: Delivery usually takes 5–10 business days total, including:

Handling time: 1–3 business days
Transit time: 4–7 business days

(Delivery times may vary slightly depending on location and carrier conditions.)

Q: What is your order cut-off time?
A: Orders placed before 5:00 PM Eastern Standard Time (New York / GMT-05:00) are typically processed the same day. Orders placed after that time will be processed the next business day.

Q: How can I track my order?
A: Once your order ships, you will receive a shipping confirmation email with tracking information so you can monitor delivery progress.

4. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, unwashed, unworn, and returned in their original condition with all packaging, tags, and accessories included.

Q: How do I return an item?
A: To request a return, email us at with your order number and reason for the return. Once approved, we will provide return instructions.

Q: Do you cover return shipping?
A: Yes. We offer free return shipping for eligible returns, and we may provide a prepaid return label when applicable.

Q: When will I receive my refund?
A: Once your returned item is received and inspected, refunds are processed to the original payment method within 5–10 business days. You will receive an email confirmation once the refund has been completed.

5. Product Information

Q: How do I choose the correct size?
A: Each product page includes a detailed size chart. Please review the measurements carefully before placing your order to ensure the best fit.

Q: Are your T-shirts suitable for all seasons?
A: Yes. We offer lightweight breathable options for warm weather and heavier fabric styles for cooler seasons, making them suitable for year-round wear.

Q: How should I care for my T-shirt?
A: For best results:

Machine wash cold with similar colors
Tumble dry low
Avoid bleach

Proper care helps maintain quality and extends the life of your shirt.

6. Customer Support

Q: How can I contact Delqra?
A: You can reach our support team at: